GPS has saved us a ton $$$$$$.
1. Fuel costs dropped 18% magically. We made absolutely no change in policy etc. and yet when GPS went in, lower fuel cost...hmmmm.
2. Insurance. Premiums dropped 15% with proof of GPS installation. You may as well go ahead with GPS on company vehicles, because eventally the insurance companies are going to require it for coverage,
3. Dispatch Time. Service Dept can instantly view all service vehicles and decide which unit is closer. Time from breakdown call to arrival at customer location on average dropped by 1 hour.
4. Billing Issues. Ex. Customers calls and says "you billed me for 3 hours but your tech was only here 1 hour" now you can go back and proove by GPS printout how long your tech was there.
5. Safety. Excessive Speed email alerts can be set at whatever level you desire. We direct these excessive speed alerts directly to the technicians not to the management. This way they don't feel as though Big Brother is watching and they know that we really do care about their safety.
Overall, GPS has been very good for us. If you have good employees, they could care less about GPS on their vehicles. Don't use it as a tool to micro manage...a poor employee will manifest himself or herself in time anyway.
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