TVH Group has added new functionalities to its customer software, Quick Source, making it easier for customers to contact the company through VoIP.

Quick Source 5.3 has been updated to allow the user to register and follow up all complaints and returns online. It also has a VoIP program incorporated into the software so customers can call TVH at no cost through the internet.

Another new feature allows printing of part labels with a customer's logo. The product search function has also been updated to be more user-friendly, making it easier to find tyres, forks, chains and handling equipment.

The software is now available in nine additional languages - Turkish, Lithuanian, Hungarian, Norwegian, Finnish, Danish, Swedish, Slovenian and Croatian. Quick Source was updated last year to include Polish, Czech and Romanian.

Kristof Bolle, assistant sales manager for ecommerce and external sales support at TVH, says the program is being continuously updated and TVH will continue to apply innovative applications to meet the growing needs of customers.

"The language barriers with our customers worldwide have been removed by designing the program in 19 languages," he says. "We are already planning the next version with extra languages.

"The extra features allow the customers to work more intensively with TVH via the ecommerce software instead of via the classic email, phone or fax communication. Almost every service is now available online."

Forkliftaction.com News reported on the release of version 5.2 in September last year (Forkliftaction.com News #329).