The latest Toyota Material Handling USA Inc (TMHU) third-party surveys of customers rank the organisation in the 90th percentile for satisfaction with sales and delivery, service and parts and overall product experience through the dealer network, the company says.

TMHU began the annual surveys in 2003.

The program asks customers a combination of scoring and open-ended questions in three different surveys to measure experience. A satisfaction rate of 92% was logged for sales and delivery, 93% for both service and parts and product experience and 92% on whether a respondent would repurchase a Toyota forklift.

The TMHU survey vendor uses in-depth research methods to obtain customer feedback over 12 months. Survey responses are uploaded daily so Irvine-based TMHU and dealers can evaluate and respond to customer needs.