Haulotte Group has upgraded its website to help make online information more accessible and to offer an "interactive customer service platform" for spare parts.
The website, www.easy-spare-parts.com, is a secure website designed to manage after-sales service. Customers can access specific information about products and parts anywhere in the world 24 hours a day.
The first version of the site has menus and messages in 12 languages. Customers will be able to search for spare parts by serial number, machine type or part reference; download all technical documentation concerning equipment use and maintenance, and order all parts online.
Customers can access illustrated product data sheets for the Haulotte range through dedicated country sites.
Haulotte says priority was given to designing a practical website with simple web navigation so internet users can access information with fewer clicks.
The company plans to add an e-learning component and up-to-date information on parts availability, delivery time and order tracking.
"Ultimately, customers will have their own web space containing information from training courses, downloadable diplomas and an exhaustive 'health record' of each machine," says a Haulotte spokesman.