Discussion:
TVH outage

So what's the inside scoop on TVH? Anyone got any inside info on how long it's going to take?
Anyone know of an alternative? I know helmar and FPE but they are only good for the common parts, and also only for limited brands.
Also, you'd think this would be major headlines on this forum.... This has the potential to mess up an already volatile industry.
  • Posted 22 Mar 2023 23:55
  • Discussion started by Yidneck
  • New York, United States
Dreamt I was fixing a machine, then came the paperwork and it turned into a nightmare.
Showing items 1 - 13 of 13 results.
I had to get real creative with parts sourcing during that madness.
Toyota's online site proved pretty useful; the pricing is outrageous but at least I was still able to look up parts and generate estimates for my customers, with a disclaimer that everything was OEM and therefore more expensive.
I was going through a lot of dealerships, which was frustrating because most of them take their sweet time to get back to me (I mostly communicate with email rather than phone, so that I can make a request, move on to something else, and then come back to it when I get an answer; I also like having a written record of correspondence. It helps when looking up future jobs for the same unit.)
I was able to source quite a few parts through O'Reilly Auto (First Call Online for professional installers; I recommend it if you have a commercial account with them). They can't help you look up parts for forklifts, but if you have the OEM number, such as with filters, belts, bearings, etc., their cross reference index is pretty extensive, and their distribution system is very efficient - as long as you already have a number to work with.
ABI Industries in Oakland is a good source for bearings, seals and chains. I had used them before but they got a lot of my business while TVH was down.
Zuma Sales (based in WA) is a good source for scissor lifts, telehandlers, boom lifts, etc. JLG, Skyjack, Genie, Skytrak, etc.
Of course I was using FPE a lot too. They're pretty good about Toyota, but they also have a decent amount of Mitsu and Nissan parts, which is helpful with Cats, TCMs and Komatsu. Unfortunately, they don't have a parts lookup catalog, so you need to have part numbers.
That was the biggest problem for me, really. I could deal with not being able to order from TVH. It was losing the ability to easily look up parts and pricing that killed me; it was like working in handcuffs for three weeks.
  • Posted 19 May 2023 04:06
  • Reply by RobThaPartsGod
  • California, United States
Where's everyone buying parts now since TVH is down now for 3rd week
OEM?
  • Posted 4 Apr 2023 20:47
  • Reply by chuck_s
  • Indiana, United States
Thank you Yidneck,
We appreciate your touch back.
Cheers
Admin
  • Admin
  • Posted 31 Mar 2023 00:44
  • Reply by Admin
  • Queensland, Australia
Great job.
  • Posted 31 Mar 2023 00:14
  • Modified 31 Mar 2023 00:14 by poster
  • Reply by Yidneck
  • New York, United States
Dreamt I was fixing a machine, then came the paperwork and it turned into a nightmare.
Please see the Forkliftaction.com News today for an update "TVH activities halted by cyber attack"
cheers
Admin
  • Admin
  • Posted 30 Mar 2023 17:12
  • Reply by Admin
  • Queensland, Australia
Apologies Yidneck and All,
We only received this input just as we were "printing" the weekly News. Global time zone differences made it impossible to get responses in time. Our Editors are on the subject and will report as possible.
Cheers
Admin
  • Admin
  • Posted 27 Mar 2023 14:55
  • Modified 27 Mar 2023 15:11 by poster
  • Reply by Admin
  • Queensland, Australia
Yes. I was wondering why it's not in the headlines on this site. You'd think it's news worthy. Almost as big as "prisoners complete forklift training". As an aside, isn't forklift Training supposed to be done on site? Isn't change off location / job reason for retraining?
  • Posted 25 Mar 2023 05:28
  • Reply by Yidneck
  • New York, United States
Dreamt I was fixing a machine, then came the paperwork and it turned into a nightmare.
"Our email and phone system were partly unavailable but we have already recovered some of our communication systems. Should you still have issues reaching TVH, you can always reach out to your point of contact via mobile phone."

couple of things, one I have not been able to use irmn or call or email for now 6 or 7 days. so the above is either untrue or Canada isn't up and other regions are?

two, anyone else notice that the independent parts suppliers suddenly cant sell parts or cant look them up....in other words they were all buying from tvh. seams like we waked into this with no real alternatives, even local dealers are unable to source parts for their brands lol.

three, why isn't this making bigger news, maybe its just locally here but nothing is really being repaired because of this.

fun little update, as I blow through the list of tvh contacts I have it appears the entire list is on vacation.....with auto emails hitting my account as fast as I send them, i have a sneaking suspicion this is a much bigger deal then is being discussed.
  • Posted 25 Mar 2023 03:54
  • Modified 25 Mar 2023 04:01 by poster
  • Reply by Patrick_Reakes
  • British Columbia, Canada
Check it out.

https://b2b.trupar.com/en-us/emergency-maintenance

Incase you wondered how they operate.
  • Posted 24 Mar 2023 03:41
  • Reply by Yidneck
  • New York, United States
Dreamt I was fixing a machine, then came the paperwork and it turned into a nightmare.
yep, that's it Greasemonkey
found out just a little while ago
another hacker group strikes another company, i guess nobody is safe these days from those losers.
Maybe it's time for these companies to wise up and keep their important info off the web, isolate it to intercompany network only with no outside access.
Or just simply go back to old school paper documentation. Or BOTH ;o)
  • Posted 24 Mar 2023 02:02
  • Modified 24 Mar 2023 02:05 by poster
  • Reply by swoop223
  • North Carolina, United States
You've been swooped!
swoop223@gmail.com
Its the same in europe, total blackout, all we can do is sit and wait. Im sure they are doing all they can to fix it.
  • Posted 24 Mar 2023 01:19
  • Reply by andrew_k
  • England, United Kingdom
https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=&ved=2ahUKEwirrtTUm_L9AhW6tYkEHUQODEIQFnoECBIQAQ&url=https%3A%2F%2Ftaketonews.com%2Fcyber-attack-at-parts-specialist-tvh-not-yet-resolved%2F&usg=AOvVaw0brdnbUbcdIDD3b-0HavoK
  • Posted 24 Mar 2023 01:05
  • Reply by Greasemonkey
  • Pennsylvania, United States
same here, i ordered a part that was supposed to arrive monday, it didn't come in. I called my parts guy and he replied back saying they've been down for 2 days. He didn't explain why. I'm sure if i had pressed the issue he would of just said he wasn't sure and being the times are what they are it's just the way it is right now. If it didn't come in that day then call him back. Well the part did arrive (a day late) but still i hear nothing on what's going on with TVH.
I typically don't use TVH because of the sub-par quality but in some cases i have no choice like in this case.
I'm sure we'll hear about it eventually when it affects enough people eh? DOH!
  • Posted 23 Mar 2023 22:42
  • Reply by swoop223
  • North Carolina, United States
You've been swooped!
swoop223@gmail.com

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