In my years at this company as a road service tech. I have developed the reputation for being a straight shooter and calling it like it is. Honest 8 hours work for 8 hours pay and my co-workers have known me for this good work ethic. Well over a year ago I posted a help wanted topic in the technicall portion of this site and got some good feed back and fixed the problem I had. Today I was at a customer and got a call from my dispatcher to come to the office no matter what I was doing. I knew this was not good but could not figure it out for the life of me.
Once at the office went straight to the service managers office, did not pass GO or nothing. My dispatcher did not even know what was going on as we walked to the office. This whole conversation now lasted maybe two minutes so bear with me. The head guy ask me a few questions and I said yes to them as it was all true, got nothing to hide, and told me got an email from his boss, the president of the company, with a copy of my post. Well turns out my asking for help in a public forum where the competion could read this is a HUGE mistake and I dont need to devulge company interest. I never once slandered my company in anyways, shape or form but asked a simple question on my own time using my resources. Once I told him I used my own time and resources that was the end of the conversation and was asked to leave.
Am I in the wrong for what I have done or is the company wrong for what they have done? Nothing was writen down today that we had this meeting so could I treat it as it never happened? There is nothing in the employee manual that says I cant do what I did.
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After this whole experience I think I will just leave the customer unit down and use the proper channels from within no matter how long it takes to fix thier unit. If you think about it, it is not my call to try to run my van the way I want to but the way the company wants me to. On a funnier note with this whole thing I must be doing a horrible job for the fact I have five customers that will wait for me while there unit is down and dont want no one else there and one waited six days while I was on vacation.
Sometimes people's egos/pride get in the way of good common sense. The head guy may view what you did as a sign of weakness of his company as they had to go to the outside for help or some one (maybe your direct boss)in the company may have felt you went around the organization and complained to the big boss.
You just need to be aware of things like that - your mission was correct take care of the customer first - w/o customers it is hard to pay the bills..
seems to me you did what you did to help your employer make money!!! if he has a problem with what you did he may not be thinking clearly. what's wrong with taking care of customers? i hope this post doesn't get you into trouble but i think what you did is admirable, the world needs more honest people (mostly in government)
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