can you please give us the model of your linde forklift so we can better assist

I have linde forklift truck, its steering cannot fully rotate. It shows book error when steering gets free. can anyone help me?

Before you select a brand- select a dealer. All trucks have their own little quirks, but if you stay with the large known brands- any one of them would be ok - as you're finding out- dealer support is the key.

As I mentioned earlier in this thread I've been down this road with customers trucks a few times recently- my only advise is grin & bear it- the dealer has your truck & they're the only toyota dealer that will deal with you.

one more thing, if anyone has a english copy of the service manual for this 5FBL25 truck i would greatly appreciate it. thanks in advance

got a bit of an update. got a call friday from the dealer where my lift is at, they had the nerve to call me and tell me my bill is at almost $3000 and they still cant figure out the issue, lol the fact that after they were done with it it was immobile boils my blood. on top of that bill they have me paying for a $%^& rental too. any advice how i can go about this when dealing with the final bill?

now we are really hurting and need to get a truck asap so i have resorted to looking around for a used truck, would like a sit down electric in the 4000-5000lb lift capacity, what do you guys think of clark? crown and doosan? i have found a few used ones that are these brands. also if there are any dealers in calgary, alberta canada area you guys can recommend i would appreciate it

well jd,
at least they were prompt in getting another truck out for you to use, you said they used the term 'loaner', lets just hope they actually mean loaner because most companies i know of these days don't loan anymore, they rent. If its a true 'loaner' then that's a plus for you.
As for repairing those cards on Toyota's? i'm not familiar with anyone that does card repairs other than flight systems and whether or not they can repair these? i just cant say. There is a strong chance they don't utilize a repair program and will just replace it with a new one, if i were you i would make it a point to ask them that question specifically when you speak to the service manager.

Now i will say this, in my experience dealing with electric trucks, sometimes strange things do happen and this could just be one of those scenarios where the card may be faulty as a "new" card, it does happen unfortunatly, and if that is the case then it would fall under a "parts warranty" for the faulty card. So lets just hope thats all it was.

And my strong comments about that tech i said before may have been premature but it still makes me wonder that since he diagnosed the steering card as the problem to begin with why couldnt he go through the same troubleshooting proccedures again to verify if that one was faulty as well? or even the incorrect card? Or just simply troubleshoot the other problems that popped up and narrow the cause down. Or even called in another tech to come there and help him with the problem before hauling the truck in.
Its just puzzling and makes one think he may not be suitably trained for that level of diagnosis and repair work.

If it had been me? i would have exhausted every possible avenue before sending it in to the shop. But thats just me i guess. :o)

I agree about any thing can be faulty, and if "new" was THE answer, there would not be any need for "warranty" nor for experts that can tell what really is the problem.
I personally NEVER use a -new- card if a rebuilt is possible.
These things are not moving parts, heat and chemical spills are the things that damage the cards.

I have had brand new cards be faulty, its not just rebuilt cards you have to be careful using sometimes a dodgy new card slips through the system.

I feel your pain jdmsrc, frustrating doesn't even begin to explain being in your position. I was in your shoes twice last month with computer issues that only the dealer had access to. My only word of advice is get everything in writing. They now have your unit, which in the USA, means they can keep until your bill is paid, whether you like your bill or not. You are also trapped into this dealer with any other dealer only issues that may arrise in the future.

As far as the card- I'm not familiar with your exact unit, but I can tell you the 2 dealers I had my experience with didn't like/nor use rebuilt cards of any kind, according to the techs that came out. They were instructed to install new cards only (unless one wasn't available).

thanks John, ya they just dropped a truck off and took betsy back to the shop. i will be hearing from the service manager on monday and discuss everything with him. the tech was very genuine when the issue arose and accepted responsibility for that problem and told me i would be hearing from the manager monday to discuss what will happen. now he was saying the steering card new is $2500, my fork lift is a 5FLB25, is this accurate? can they not be repaired?

edward, battery was full. i am no forklift expert but from what i could understand the main contact he said was not holding. its just strange because the truck was perfectly mobile before but after he tested everything it stopped working. the company is a big company and i have faith they will make things right, hence i wont mention the name, but if things go sour i will write a review of my experiences online on several forums i am a member on. this is very frustrating and i am hoping the tech is right on the steering card being the issue and we get our forklift back soon. i genuinely appreciate all the help and advice, you guys are great bunch! any more insight or advice is greatly appreciated and welcomed

what edwardt says is a reasonable assumption
if the contactors are chattering when the function(s) are actuated is a sign of a weak battery for sure.
At this point though it could be many things, the tech did go in and remove the steering card and inadvertantly may have connected something back wrong, the steering card may have not been repaired correctly, they may have sent back the wrong card, just too may variables to consider, especially being that there is a whole new set of problems that arrose after he put it back together.
And of course the dealers response is pretty much a normal response if they donot have anyone in the field that has the knowledge required to do this job. Sure, they take it back to the shop and let the shop electric tech probe through the lift and find the issue and repair it. But mind you, at the point that their tech screwed it up is "thier expense" not yours. All you are required to pay for is the intital repair which would be the steering failure which would include the componet that caused THAT failure. Any other damage THEY would be required to absorb that cost if it is in relation to the tech's incorrect actions. And if the lift was running ok except for the steering code to start with then anything that has arrisen after the fact would indeed be his error.
Just keep this in mind IF you allow them to take the lift in.

you need to start at the beginning again, and check the battery completely, and get this "pickup and take to shop w/loaner" (not _rental_) in writing, with complete and clear understanding about who is paying the transportation and rental expense costs. To me, this seems like the standard answer when the inexperienced but available tech is sent to a job that is over his head/training level, get the truck to the shop where we can blame whatever we want, since no one is able to see what we are doing at the shop.
I might ask the 'Service Manager' just what it is that they think they can do at the shop that they can not do at your location, as far as an accurate diagnosis, (pull the battery out if this is your only forklift would be a good answer for that question).
What you are describing, contactor chatter and drop out when loaded, to me sounds a lot like the battery power is dropping out. can you get a good charge on the battery before the next person come to look at this machine?

this tech that came, checked all the contacts, brushes, fuses, powered up the steering motor and said all are good and the only thing left would be this steering "card" and that they would have to send it out to test. i let the company know of my frustration and that now i am completely immobile, they have said they would bring me a loaner and take this back to the shop to figure out what the issue is with the not moving and also the steering issue. one more thing i might mention is that he said the main contact would just keep clicking when we tried to move it and when trying to use the hydraulics it would only work for a second as soon as you switch it on and then just start clicking and not work.

It is a must that you contact the top person at that dealership. Being an independant I have a field day with situations like this. Over the years, when I get a new account, I've been in many meetings with livid operation managers listening to them go on and on about what dealers have done to them.