Hi Matthew, yep if the calibration was not completed that might do it.
Most programming/calibration routines have a specific way to save at the end of it like turning off the power, usually by pressing the estop or unplugging the battery. Killing the power forces the ecm to save settings.
My email is in my forum signature, you cannot put links inside the body of the posting message without preapproval from FLA staff. If you want to stay in contact with me just send me an email, i'll get it there.

Thanks swoop guess they said I didn't finish recalibrating all the way but If your willing I wouldn't mind sharing Emails with you...I have 25 years of experience with everything from Skyjack and all lifts, NILFISK scrubbers, actually too much to list but currently a Toyota certified forklift road technician but you seem to know a lot also...up to you...My work Email is [email address removed]

Thanks, it's odd, sounds out at 7' but if you let handle return to center, then try again it allows to go all the way up. I'm away from work for a couple weeks helping my wife out with her back surgery, but if not figured out when I get back, I will reach out again

got a serial number?
if it is brand new it's a MEWP standard machine with the zapi system.
if it's a fault related to overweight then it should say that in the fault and sound an alarm and only allow it to lower.
Of course i'm not 100% sure w/o a serial number to verify.