It is all well and good to say we (The Company) are putting in GPS to enable us to better serve the customer. By providing quicker responce times and by sending the, not only the closest, but properly trained tech.
All that's nice to say and was at our company but none of it is true. Dispatch never uses it! The only ones that look at it is management. We have had threatening memo after memo about everything from alowable distance after hours that we are allowed to travel to the speeds we are allowed to travel at.
As most techs say, "we would not be bothered about any restrictions put on the use of the vans, after all it is the companys' van. It is the fact that we were told that GPS will never be used as a weapon. AND THAT'S ALL IT HAS BEEN USED FOR"
It could be a great tool but it should not be used to hit you on the head