Response to crownd: "Very well put",

Many years ago, an owner of a forlift dealer stated "We do not have a "TREE" at the corporate office that produces money, We are actually "MONEY DISTIBUTORS"

"The money comes from customers."

"The guys in the shop and the ones on the road provide a service for a CUSTOMER for which a FEE is charged"

"The Parts Department generates money from customers via ROAD/SHOP Guys and COUNTER/OUTSIDE sale"

"Sales and Rental generate money"

"In turn the money generated from the transaction is "Distributed" to :

"Uncle Sam" ---The State---The county/city---employees--Administration and operating expenses---Insurance--Benefits--The profits are used to replace or add equipment and secure the future of the business and it's growth"

Take care of the customer and the "Bottom Line" will take care of itself, so many companies are so full of INTERNAL BULL****. EGO maniac managers trying to jerk people around and tending to their own "AGENDA" , walking around sweating and ringing their hands wondering what the TECHS are doing, causing turmoil and stirring up trouble, PARTS departments that think that the world revolves around them and exert more effort to "cause" problems, then to be a part of the solution, instead of working together and promoting a good working enviroment for everyone so we can take care of the CUSTOMER.

"IN other WORDS, Taking care of the CUSTOMER is where it's at"