Hi Guys and Girls, I'm hoping someone with a bigger brain than me can help. Our Raymond reach truck all of a sudden stopped working. We still have traction but no fork functions at all. Error code 42 6X has come up on the dispaly.
We called the company we bought the machine from and they sent a technician out to look at it. He suspected the battery was flat and the indicator was showing a false reading but after charging overnight, the battery is now reading just over 39v (36v battery) but the problem remains. This particular tech had little experience with Raymond machines and had no workshop manual, so he didn't really have anything else to check.
The battery is about 1 year old but has only had about 5-6 cycles as we don't use the machine that often. It has only ever been charged when the indicator showed less than 15% and has a sensor to tell us when to top up the fluid, so I imagine the battery is in good condition.
If anyone can shed some light on what the error codes mean, it might help me to find the issue or at least point the tech in the right direction.