The issue to me isn't that the manufacturer won't supply the info needed laptops and training etc they will but at a cost. We are an end user and have not ties to any manufacturer but when we buy new machines we insist we get the training needed and laptops etc for our techs, yes it costs a lot but we can and do repair the trucks ourselves. One of the big problems as I see it is that some (not all by a long way) independants seem to want the info for free