I think a lot of the problem is due to the shortage of engineers and the trade picking up, young guys and apprentices are getting put on PMs as soon as they're good enough and not being trained any further than that. We have nowhere near enough engineers so the experienced guys are working flat out on breakdowns and more technical jobs while the newer guys are on services to get the work done quicker. The company gets the desired result, however when everyone is getting paid the same, it won't last forever.

I'm 26 and have been in the trade 10 years now, got made redundant after my apprenticeship with a main dealer and luckily a manager at a local independent took me on to help with servicing and then started with breakdowns and faults from there. Unfortunately there's not many managers like that about at the main dealers!