I was trained at Associated Material Handling by their designated trainer who trained and certified all the Customer Service Reps. At the time that I worked their it was the responsibility of the Customer Service Rep to certify thier customers in their territory. I dont think it has changed. The training was the safety on the move program. Now that I know longer work there I have had several of my customers inquire on drivers training. I dont think it's a good idea to have your competitors in and out of your customers unless its a must.