We are streamlining our dispatch, with a central hub, hundreds of miles from our shop. This is creating a situation for our customers, as the out of town, random dispatchers dont know which tech to send. Like the Lube tech gets sent to diagnose, or the best diagnostic tech goes out on a hand pallet call. The work load is way out of balance. Some techs have little or no work, others handing in 3 sheets of overtime!
The directives from head office change like the wind. Our ship is sinking and the captain had too much rum! Management has weird ideas, and think other problems are more pressing, like our shirts are a slightly different shade than our pants!!
I'm wondering if a program exists, that can post available work throughout the area. We could see who is off on Vacation, who is on call, major jobs that need to be done.
It would show each tech's capabilities and specialties, zone of travel.
This way, a tech with no work could look this up, and call into to dispatch to say " I'm heading to dartmouth for that quoted job at the Beer store"
We are all paid a salary, work or no work. It cant last long. Us techs will have to figure out ourselves how to keep busy and post 40 hrs, before our Fashion conscience managers put us on flat rate to slow the ship from sinking.