Having a hard time seeing where you say you are Cat trained. I guess I can't relate to all of your ranting about the customer getting screwed. I can't relate because we don't screw our customers. We spend thousands of dollars every year training our techs and supplying them with the tools to perform their jobs at the highest levels. You are right; forklifts are getting harder every year to work on. Just as Joe blow off the street can't work on their cars anymore. ( I am certainly a Joe blow when it comes to working on my new car) I can't imagine too many people working on their own car now days. I don't see the customers getting upset. I see the independent or as you call yourself (shade tree) mechanics getting upset because they don't know how to work on the new product with new technology or don't invest in the tooling to do so. Don't you worry your little head about me being worried about someone else doing a better job than my mechanics. We have independents in our territory that are very good and we help them out with issues they may have. But no way would I put them above our guys. Are you telling me you don't think government EPA regs had anything to do with forcing the lift truck industry into using more electronics? I will learn to read when you learn to spell. Or a least learn how to use spell check. Time to get off my high horse as you say.