Lift truck dealers have to make up the lower profit margins on equipment sales somehow.Parts markup is one of them. some seem to think if they get rid of the older more experanced techs that they can increase their profit margins by using less skilled techs that cannot fix the problem until they have changed out every easily removeable part that they can. Ihave seen it first hand and have seen some very large repair bills for what was a broken wire in a harness. I am not trying to say it is on purpose that they do it, but it sure seems strange how much some dealers can eat so many reworks.You think fork lift parts have a high markup? Try oem motorcycle parts.