hey there fellas, just wanted to put my 2 cents into this topic. I am a tech for a small repair shop currently experiencing an issue with a raymond orderpicker. What used to be a simple 20 minute swap of a lift power amplifier, (curtis a/c motor controller), i am now being forced to have a Raymond Tech show up tomorrow to OUR customer of 30 years to hook their fancy laptop into it and flash it. It is extremely frustrating that I have to lock out the unit for another day from service because we as a company do not have and cannot have access to any type of vehicle specific software or programs. I have no personal issues or problems with the tech and or techs from Raymond who will be out here tomorrow knowing that they dont have any control over any of this. I understand they are just doing their job. However, the more and more I see of this, Its getting alot harder to do mine.