Erik, to even _discuss_ how to -defeat- trade secrets, copyright, passwords, or other "intellectual property rights" may be something no one in the USA or other "free" market communities should want to do, in an open and search-able forum [like this one].
Most of the time the 'right answer' is to get the trained tech with the software/handset to "plug up". but also, 90% of what happens, can and should be diagnosed "old school", and done without the use of a handset or laptop.