My observation is close to what swoop223 says but I would like to add young persons today seem to have the attitude of being owed something just for taking the job. They want top pay starting out, not working up to it, expect way too much for too little. In today's society, where so much is given away, they do not want to work for things as readily as those of us who are older. There are a few but very few willing to put in the time and effort to become top notch. They have the me first attitude and as Swoop said, do not put the customer first, which most of us know is what drives this business.