Wow, you get to mail in the work orders? We are live billing,,,so drop your tools at a given time frame and call dispatch with your bill. Each and every day. Management rule numero uno!
We cant bill travel time for fixed maintenance contracts, no matter how far. Overtime is at manager's discretion. If not approved, you just took one for the team. Our van can be used for personal use 30 miles a day and 100 miles a weekend. Wife can even drive it!
We are supposed to arrive at the customer for 8 am, on our own time, but it seems like no one enforces that rule...just like GPS tracks us and our speed, but driving 80 MPH seems to fly with management.
We are on call several times a year, and get 8 hrs minimum pay each call.,,,even if the customer pays for actual time door to door. We have no shop tech, as most work is done on site. I do radial rings and cylinder clusters at the customer site...anything that a chainfall can support. A lot of customers are going live as well...big box stores want work order closed ASAP, with pic taken and sent in to dispatch for immediate processing. We cant bill over the agreed SM work order. Over and above has to be on a separate work order, and manager has to get approval from head office
All this takes time, and the Tech is spending more time with work order closing than actually fixing the truck!