Good point. The quality has to be there to start with. Several years ago I was offered a position in machine sales for upcoming Hyundai excavators. I remember asking about initial parts stock and hearing "we can get pretty much anything we need over night". Ouch! Wrong answer to me. If I were ever able to represent a new forklift product line, I would be sure to have all the common wear parts inventory I needed along with as much technical understanding and resources I could get my hands on before I ever opened the doors! THAT would give you your best hope for a perceived quality product.