I had a similar discussion with my service manager just today about the merits of an engineer over a parts fitter. our boss would not know one from the other but it is telling to find proper engineers that still have pride in the fact that they want to mend things and do it to the best of their ability. There are plenty of bit fitters and so called experts with laptops and hand helds but what happens when it does not show you exactly what is wrong or you have to find a work around to either make it fit or the bit no longer exists. These are the times when a true engineer appears. Sadly they are getting to be in short supply and most firms don`t know they have such a rare breed until they have left and it is too late.