BB Forks is saying that if a Hyster and a Yale dealer merge & you have a Yale then the techs should be versed in both trucks. Instead you call in and the Yale guy is out in the NW territory where he is based. Your option then is to pay extraordinary travel charges to get the guy who knows what he is doing, and hopefully save on hours. Or you could take a chance on the Hyster guy who is round the corner taking extra hours and finally working it out.
I think the benefits of multi branding might have been oversold. Basically you are merging two different sets of mechanics who have been trained on different machines and have long standing loyalties to each one. They cover up their fear of not knowing by blaspheming the other truck. They make it very difficult to teach old dogs new tricks. Over time you will get an integrated work force trained on both trucks but things will have to settle down first. Years ago we ran a basically Hyster shop, then expanded to Datsun ( yes that old) and then we took on Taylor and finally NYK the electric trucks. That was the humdinger.We had a truck sit in the shop for two weeks, until we hired a new man who fixed it by early afternoon.