Just wanted some feedback on your thoughts on this new type of dealership. I've noticed that in my region more & more dealers are now multi-brand & have multiple locations.

The multiple location system has been dissapointing from my point of view. When needing service from these dealers, the central dispatching they use seems to always mean that the tech comes from the farthest location. When asked why I can't seem to get a tech from the closest dealer, the answer is " our dispatching software dispatches the next available tech regardless of their home dealership". This has happened multiple times & has caused frustration over the length of time spent getting to the customer & the related travel costs involved.