Thanks Andrew,
The problem at out site is that we process about 6,000 unit loads per month, 2000 of which, are new order pick pallet orders. 95% of our issues involve the unit loads we receive from other sites. We have been documenting our jams for about 2 years now, type of jam, possible causes, high /low movers, location etc. We have found that there are many variables with respect to this problem and although damaged pallets are a contributor, they are only part of the problem. We share this information with all of our Associates to help them better understand the importance of correct placement of unit loads. We are also working with several rack manufacturers to see if they can come up with new designs that would help reduce or eliminate these issues. Until then, the M.A.R.C.(maintenance and retrieval cart) has helped us to manage the problem and reduce and or eliminate the amount of out of service rack positions. This is very new technology and was designed to address this issue. The marc will not help you clear the jams faster, it was designed to allow us to clear the jams and keep our employees safe while doing so.