One thing, I've learned is that "water cooler" talk is highly unreliable and "may'"contain a thread of truth and it is very hard to find that thread - sorta' like trying to find that proverbial needle in that haystack.
From this perspective Cascade has developed a great product support group, extensive product line offering have been a leader in bringing solutions for the end users over the years. At this point in time, other attachment companies have a long road to catch up regarding support, product line offerings. And when it comes to keeping the customer "up and running" they have a decided edge, it would be foolish to switch suppliers due to shear emotions & run the risk. As they say the "devil you know, is often better than the devil you don't know". Don't take me wrong Cascade is not "perfect" but who is and time can change everything. Like Clark used to be #1 - but that was yesterday & yesterdays is gone.