I think it is make or brake time for Briggs , play this the wrong way and they could be finished. wants you damage your reputation then its damaged and it could take a long time to repair. I remember a jeweler in the Uk called Gerard Ratner he controlled the UK's largets Jeweler he made a joke comment and within three month he had no business. Briggs management must remember that all employees are important and need to be treated fairly some of the point's that have been made are simply petty and could easily be fixed by just good management and commonsense. Briggs must remember that want's they start to treat their service engineers like disposable objects then there will be plenty of competitors lining up to take there business away. Some times the smallest things matter the most if Briggs management arn't sure then they just need to ask Mr Ratner