I've never hear of that but based on the wording & brief description, it sounds like the customer would be short sheeted on key items for the sake of saving a few bucks. Key items, like fork wear, lift chain adjustments, oil/filter (they rarely fail but if not change will cause big buck failure), lube (mast pivots, steering axle, tilt pivots, foot control pivot shafts, etc.), just to name a few. It also sounds a lot like "break down" maintenance to me vs. planned (aka preventative) maintenance.
Just my opinion, but I haven't heard everything. Would be intereseted in more details of such a program for ICE & electric both.