I think all the threads here are archived for ever, I see some from 2006 still getting posts this week...
This week I am far more interested in how folks are managing to keep customers from causing techs over heating and having heat stress related problems. I have had 2 customers insist on the tech working in an area with no air circulation and ambient temps above 105F, and because they "needed" the truck they told the tech if he stopped working before their truck was fixed they would never use our service again. Same 2 customers would not consider a rental as too much $.
1 tech quit working for us because of it, he just locked up his van outside the gate and left his keys and phone inside.