I've been working on forklifts for 26 years with the last 11 as a ceritified Raymond tech until I went to the otherside as in house maint. My problem is that 5% of repairs. On the Raymond 7400 and 5400 when you change the VM you have to have a laptop with the proper software as they come in "clean". On Clark tier II & III, some check engine codes can't be cleared with the accelerator pedal and once again a laptop is needed. I would love to see a standardized system as in the automotive industry but due to the diversity of forklifts I'm not sure it is possible. As for end user rights, if I buy a pc. of equipment, I should be allowed the access to anything needed to repair that pc. of equipment.