Sure you can copy and paste it.
I believe that this industry will be transformed into the automobile industry model where outside sales people will be replaced by inside sales people and demo's will only happen at the dealers shop. There isn't enough profit in forklift trucks to sustain the way it is done now.
It has been my experience that the dealers and manuafcturers that give and give before the sale have the worst customer service after the sale. They gotta get back what they gave up front-and they do.
It isn't apples and oranges. It reminds me of the special news features which tell the consumer how to get a better deal when they buy a new car. I always wanted to do a feature on how to get a better deal on television advertising.