The company that I'm currently working for has the Techs give up a half hour both in the morning and evening, unless the drive is less than a half hour, then you just clock out when you leave or arrive at the customer. By not making the techs show up to pick up their vans, we're able to cover a 200 mile radius out of one central hub...all we do is hire people all across the state and give them a van filled with parts to work with. This way we don't need a branch in every city and near every industrial park. Just one main hub.