1. Define responsiblilities for the owner/users
2. Define responsibiities for the operators
3. Define responsibilities for the distributor or rental company.
4.) Define training, certification and/or qualification requirements for the operators & process of qualification
Clark Material Handling has published a hand book that does a nice job for the US market & our OSHA standards as it relates to lift trucks. A copy is supplier with every truck shipment adn is intended for the end user. Maybe someone can provide you with the part number & how to order a copy for those folks "down under"
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