Report this forum post

Only if none of your conventional places can work on your equipment. Like if you needed tranny work in your car you wouldnt take it to Midas you would take it to a tranny shop and expect a higher rate because that is all they do.

Otherwise you need to stay in line with your competitors. Possibly leave the labor rate the same and mark up travel expenses for the out of town calls. It doesnt have to be much 5 or 10%. And the customer still feels good about your service department.
  • Posted 5 May 2009 05:40
  • By bigGlittlestar
  • joined 12 Aug'08 - 139 messages
  • United States

This is ONLY to be used to report flooding, spam, advertising and problematic (harassing, abusive or crude) posts.

Indicates mandatory field
Upcoming industry events …
November 4-6, 2025 - Jaarbeurs, Netherlands
November 14, 2025 - Melbourne, Australia
December 10-11, 2025 - Louisville, United States
Editorial calendar - planned features
CONSTRUCTION FORKLIFTS
HANDLING GOODS IN THE COLD
LOADING/UNLOADING FREIGHT
BROWNFIELD AUTOMATION
FORKLIFT ATTACHMENTS
BATTERY AFFORDABILITY AND LIFETIME
FORKLIFT SAFETY
Toplift Ferrari TFC36-48
Stoney Creek, Ontario, Canada
Used - Sale
USD1
JLG G12-55A
Morgantown, Pennsylvania, United States
Used - Sale & Hire
Editorial calendar - planned features
CONSTRUCTION FORKLIFTS
HANDLING GOODS IN THE COLD
LOADING/UNLOADING FREIGHT
BROWNFIELD AUTOMATION
FORKLIFT ATTACHMENTS
BATTERY AFFORDABILITY AND LIFETIME
FORKLIFT SAFETY
Toplift Ferrari TFC36-48
Stoney Creek, Ontario, Canada
Used - Sale
USD1
JLG G12-55A
Morgantown, Pennsylvania, United States
Used - Sale & Hire
Upcoming industry events …
November 4-6, 2025 - Jaarbeurs, Netherlands
November 14, 2025 - Melbourne, Australia
December 10-11, 2025 - Louisville, United States
Fact of the week
The word "robotics" was coined by Russian-born American science-fiction writer Isaac Asimov who first used the word in 1942 in his short story 'Runabout'. He characterised robots as helpful servants and as "a better, cleaner race."