I had a 248B Cat skidsteer stolen from me it was recovered and it took Cashman in Reno Nevada 2 1/2 months to fix a cut wiring harness and a few other odds and ends. I rented a machine to replace it for the 2 1/2 months using it only 10 hrs and was charged 2 1/2 months rental on it. I had numerous talks with my insurance who never told me what insurance would cover until after the fact otherwise I would've took the machine back. Cat Access, Cashman in Reno, and Cat Rental in Carson City will not return calls or anything else to discuss the matter with me. If Cat would return calls and take proper care of their customers I wouldn't be in the shape I'm currently in now. If I also would've known Caterpillar service was like this, I would've never purchased this machine, even though it is an awesome machine. I would deter anybody from purchasing any Cat machine, looks like I'll be purchasing an excavator from Case or John Deere. The reason I switched to Cat is because Case's service isn't much better, but It's better than what I have been recieving. If I could stop one person from purchasing a Cat I would. Beware Cat buyers, this wasn't what I was expecting.