think about it.the engineer is the customer first point of contact.he sells more tyres than any tyre manager,he sells more forks and parts than any sales man,he probably sells more trucks than any sales man.his good reputation is what the forklift company survives off..oh and he services and repairs trucks,which is part of the package when you're sold a truck.so why do the upper management numpties think its a good idea to get rid of them?without them there would probably be no buisness.