Hi,
Great advise from Skyreach already here.
If you still need support, you can complete a quick technical support form at the bottom of the main combilift.com web site or direct link https://warranty.combilift.net/technical-support-form/. The form only asks for the minimal info so the team can quickly help you. There is no login required and no charge for this support.
Combilift has a technical team in Australia and they will be more than happy to help you.