More Follow Up........"Fair is Fair and Right is Right". If you had a customer dispute a service bill, and you felt that you were completely in the "right" and being fair with the customer, but the customer was still upset, what would you do?? Would you force him to go to your competition because you were being fair and he wasn't? I don't think so, or at least I hope not. In Sales/Service Right and Wrong DON'T MATTER. The customer's
PERCEPTION of right and wrong is what matters.