Hello Friends need help with this Yale Forklift NDR035EB. Serial D861N02480N
It gives Code 10107 it says Can IO is offline

This Forklift was ship from the USA to St. Maarten, in a container.
The employees remove the forklift from the container, I was not on site to see how they did it. but the lift chain and multi control cable was all tangled up.

after fixing the chain and check the cable, I didn't find any damage, after installing the battery and start up this Code came up 10107, I checked all the harness for open or short circuit, all test good.

we send the can IO to the company that sold us the forklift, they told us they did repair to the Can IO, and they send it back to us.

after installing the Can IO it gives the same code 10107

please any help or suggestions, would be greatly appreciated

kind regards
Ram