McLift, what a great name for your new company, i think we could start a whole new discussion about sales nightmares here. Here's one, I worked with a guy that progressed from field tech (1 year & couldn't handle it )to PSSR, new truck sales, service manager?, left the company to sell pickup trucks, left that comany to sell salsa (which is big here in the SW) lost track after that. As far as sales nightmares, unfortunitly they are far to common in the business. And since all field tech's are one on one with the customers (iv'e heard field tech's refered to as "director of first impressions") firld tech's sometimes ussally are the customers first contact other than maybe a phone call first. So field service is might say "the clean-up crew" we clean-up after dispatch, service office, billing, sales, and any other issue the dealer promised and failed to deliver. All you dealers, service managers, parts managers, sales managers & admin should listen up. If you have a degree that's great but that does not make you an expert in any given field. Experiance has more meaning to a customer than any piece of paper. They do not want or have the time to listen to your *)!(&^%, so wise up, listen, and use the resource right under your noses. Justin, you brought back some sales nightmare memories, that just sets me off.