In reference to "portal to portal" if you split your time up with the customers and not hit everyone the same it works out and makes it fair for everyone.
There are very few Managers who respond to this forum, and they seem to have a grasp on reality. This forum has been "Brutal" for the others and rightly so, maybe if they pay attention to the posts and change their "Evil" ways, they will see a big difference in the moral of employees and see their business grow as well as profits. Customers are not "Stupid", they know when there are problems within a business, it shows up in the service they receive.