Report this forum post

yep i guess it all depends on what part of the world your in, which mfg your dealing with.
In my 40yrs in this business i've only seen maybe 2 cases where inhouse techs at an outside company were granted access to mfg software, and there was a limited use policy in place as well, their software was not a full version, they only had access to the diagnostic side of it, all other funcationality was disbled. In this case it was with diagnozer (cat diagnostic software) and i think it was a test program they were doing with this customer. And during the time i was servicing this customer they had a breach in security due to one tech at one of their facilities handing out the passcode, so they had to change the access method. If i remember correctly they eventually discontinued this.
In my experience most mfg's are going to be resistant to giving it out to a non-dealer.
  • Posted 26 Apr 2018 22:22
  • By swoop223
  • joined 23 Mar'12 - 3,692 messages
  • North Carolina, United States
You've been swooped!
swoop223@gmail.com

This is ONLY to be used to report flooding, spam, advertising and problematic (harassing, abusive or crude) posts.

Indicates mandatory field
Fact of the week
The word "robotics" was coined by Russian-born American science-fiction writer Isaac Asimov who first used the word in 1942 in his short story 'Runabout'. He characterised robots as helpful servants and as "a better, cleaner race."

PREMIUM business

Tailift Material Handling USA Inc
Part of Toyota Industries Group - Leading manufacturer of High-quality machines.
Movers & Shakers
Kai von Berg Kai von Berg
VP sales Europe, EP Equipment Europe
Group president - Vancouver operations, Columbia Machine
Business development manager - UK, IRE, BENELUX, Tyri Lights
President and CEO, Wajax Corporation
Ice 24INCH-AUTO-SCRUBBER
Morgantown, Pennsylvania, United States
Used - Sale
USD6,396
Taylor TT300
Morgantown, Pennsylvania, United States
Used - Sale & Hire
Global Industry News
edition #1254 - 30 October 2025
In this week’s Forkliftaction News - As an industry, our focus is often on key economic indicators such as productivity and profitability, but we all know our sector simply wouldn’t exist without the skilled operators who bring the machinery to life... Continue reading
Editorial calendar - planned features
CONSTRUCTION FORKLIFTS
HANDLING GOODS IN THE COLD
LOADING/UNLOADING FREIGHT
BROWNFIELD AUTOMATION
FORKLIFT ATTACHMENTS
BATTERY AFFORDABILITY AND LIFETIME
FORKLIFT SAFETY