Fantastic info guys. Exactly what I was looking for !!! We were definitely missing a few steps for sure!!!
Our dealer doesn't sell many of these units, and I'm not trying to beat them up because they don't see them everyday, and most certainly have a ton of procedures from the other makes they service etc. going on in their heads.
I'm not sure what I would do without this forum, and especially you 2 gentlemen Roibeard and Forkingabout in particular.
I just got a call from the dealer.... a customer survey about this particular service call.
I suggested maybe refreshing/updating their techs training, I emphasized that the tech they sent out is very capable, just doesn't do this procedure often enough to breeze through it.
Anyway, once again thank you for all the support!!