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I wouldn't say its a problem that they need to own up to. Its just another safety check that the machine has. If the charger does not see 24v in the battery bank then it wount try to send power to change them. If the batteries are low and there is a bad cell then the last thing you would want is to try to charge it. Common sense.
If its the same as Toyota 8Hbw23 pallet jack then it's the machine not setting the charger. Check wiring between machine and charger and try plugging charger to 110 power to reset. It's the worst pallet jack Raymond/ Toyota ever made. Problem is they won't acknowledge its inherent Problems.
I have the same code, did you able to fix the issue?.
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