PALFINGER'S SMART EYE

PALFINGER has introduced two digital tools to make it easier for service technicians to search for faults on access platforms and speed up repairs.

The two new tools, SMART BOX and SMART EYE, have been developed to diagnose faults more quickly and support all possible repairs.

The SMART BOX diagnostic tool connects to access platform components and locates faults quickly and in a targeted manner.

"An access platform is fitted with up to 80 sensors. Up to now, technicians had to perform inspections with new sensors. That is very time-consuming," explains Helge Kost, head of service at PALFINGER Platforms. With this box, the cause of a fault can be found at the touch of a button.

Once a fault has been located, it then needs to be rectified. SMART EYE, a pair of glasses with a built-in 16 MP camera, is a very useful tool in this process. The service technician puts on the glasses and connects with a product specialist for access platforms from PALFINGER. The specialist sees on the display exactly what the service technician can see - no matter how far away. The specialist can support work on the access platform and provide assistance in real time.

The main advantage is that the service technician no longer has to leave the access platform to telephone a colleague. Instead, the necessary advice and instructions are received directly via the augmented-reality glasses fitted with headphones and a microphone.

Both SMART BOX and SMART EYE can be used with all PALFINGER access platforms.