News story

Dorsey accelerates through training

Wednesday, 14 May 2014 ( #667 ) - Marengo, IL, United States
Jason Dorsey
Jason Dorsey
UniCarriers University certified Jason Dorsey on 14 March as the first master technician in its state-of-the-art educational platform's college of technical service training program.

That follows Dorsey's certification on 19 December as the program's first journeyman technician.

Reaching each certification level triggers a paid program reward from UniCarriers Americas Corp of Marengo. For his journeyman achievement, Dorsey selected an 18 v drill driver kit from DeWalt Industrial Tool Co. For his master technician status, Dorsey chose a Kindle Fire mini-tablet computer from Amazon.com Inc.

Dorsey started working on forklifts in 1998 and diverged for a brief period of time to work on cars. He joined Western Carolina Forklift Inc in June 2012 and handles tasks in the dealership's Charlotte, North Carolina location.

UniCarriers Americas aims to enable its service technicians to gain higher skills and better knowledge.

The program was launched in January 2012 as the University of Nissan Forklift, now UniCarriers University. Dorsey quickly became involved.in working through the mixture of online training and classroom instruction.

Dorsey needed to complete 20 online and classroom courses to achieve master technician status. Dorsey did the work at an accelerated rate in less time than the UniCarriers' projection of three to four years. Western Carolina Forklift supported Dorsey's participation in the program.

"Jason has earned the respect and recognition of becoming part of an elite group of technicians," says Dan Domberg, vice president, aftermarket and customer satisfaction for UniCarriers Americas.

Dorsey comments: "There were some technical aspects of the Platinum series of lift trucks that I wasn't knowledgeable about since I was new to the brand. The training program took me step-by-step through the material so that after the very first class, I knew everything I needed to know about them, which helped me do my job even better. The knowledge and skills that I gained on the Platinum models were especially valuable because we have a customer with 15 Platinum forklifts that we service."

Western Carolina Forklift stocks a full range of branded materials handling equipment including transitional identity models with the Nissan by UniCarriers and Barrett by UniCarriers brands. TCM by UniCarriers and Atlet by UniCarriers are other brands.

Other offerings for the dealership involve American Eagle rough-terrain forklift trucks, Aisle-Master and Bendi very narrow aisle forklifts, Genie elevated work platforms and articulating boom lifts and Eagle Power sweepers and scrubbers.

In addition to the Charlotte site, Western Carolina Forklift has full-service operations to handle needs in and around the areas surrounding Greensboro and Elm City, North Carolina and Bluff City, Tennessee. In addition, the dealership has sales and service areas in Asheville and Conover, North Carolina.
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