Lencrow Group has opened a parts department specialising in all-terrain and rough-terrain forklift parts.

Independent forklift supplier Lencrow Group Materials Handling has opened a parts department specialising in all-terrain and rough-terrain forklift parts at its division in Melbourne.

Managing director Ross Grassick says the company supplies parts for all the brands it represents and also offers parts for other makes and models.

"We have been involved for 30 years with the all-terrain market, so we have a wealth of knowledge in relation to what units have been supplied into the Australian market.

"One problem that has been conveyed to us is brands come and go as do dealers," says Grassick. "This leaves many people with units stranded when it comes to after-sale parts and service. The idea (for the new operation) came from repeated requests for help from frustrated customers. We may not have the parts now, but it is our intention to find them for you whether the source be local or overseas."

The company sells Ausa, Liftking and Faresin all-terrain forklifts and telehandlers and, with the acquisition of Calmat in Victoria, will continue to supply parts for the Mast Explorer and Saez telehandlers.