Service TechnicianIn this customer-facing role, your primary responsibility will be to ensure after-sales maintenance operations support for our robots installed at customers' sites within the Americas Region. You will provide hardware technical support to customers, dealer technicians, integrators, and OEM partners. Key duties include:
- Troubleshoot and repair robotic lift truck equipment as needed, including lasers, sensors, and communication equipment as needed
- Document action plans and final resolutions for all support services provided
- Regular maintenance tasks such as lubrication, cleaning, and replacing worn parts
- Provide on-the-job training (OJT) for users as necessary
- Perform the robot retrofits and upgrades as necessary
- Provide support during the installation and ramp-up of projects
- Test new hardware
- Log file analysis
- Conducting routine inspections to identify any potential issues or malfunctions
- Performing test & quality checks to ensure that equipment and systems are functioning properly
- Calibrate robotic AGV's to ensure optimal performance
Qualifications- Minimum 3-5 years experience with electrical forklifts as a technician (required)
- Certified Forklift Technician (preferred)
- High school diploma or equivalent. Associate's Degree Preferred.
- Good mechanical and electrical aptitudes and knowledge of electrical/electronic systems.
- Ability to read and understand electrical schematics
- Good written/verbal communication and customer care skills.
- Proficient with MS Office Suite. (preferred)
- Valid driver's license and ability to obtain a passport.
- Ability to safely operate lift trucks.
- (CFT) Certified Forklift Technician is desired but not required.
- Fluent in English. Spanish language skills are a plus.
About travels= 25% of the time: mostly domestic travel, possible international travel required
Visa or long-term working authorization is required for this job
Job Type: Full-timeSalary: $50,000.00 - $70,000.00 per year
Benefits:401(k)
401(k) matching
Dental Insurance
Employee assistance program
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Vision insurance
Schedule:8-hour shift
Monday to Friday
Ability to commute
Supplemental pay types:Bonus pay
Experience:Mechanical knowledge: 3 years (Preferred)
License/Certification:Driver's License (Preferred)
Willingness to travel:50% (Preferred)
Work Location:Multiple locations