Walt Wilson - Seeks Full time Position

Industry Type: Materials handling
Current Occupation: Service Operations/Service Manager
Personal Preferences

Materials handling

Full time

Jacksonville, Florida

United States

Service Operations/Service Manager

Professional Profile

Walter G. Wilson
1011 13th St. N.
Jacksonville Beach, FL 32250
Tel.: (904) 524-5403
Email: waltwilson@att.net

EXPERIENCE


MarineMax (Boat Sales, Service, and Parts Dealer)
Jacksonville, FL
Service and Sales Advisor 4/2010-11/2011
 Coordinated marine parts and service sales with existing and new customers for shop and field operations.
 Prepared quotations and estimates and advised customers accordingly (approx. 98% closure rate).
 Communicated/managed service technicians in regards to work scope, job completion, and customer satisfaction.
 Improved service operations through acquisition of new service support vendors (parts and service).
 Assisted Service Technicians in sea trials. Also assisted service operation in customer vessel pickup and delivery.
 Improved Service Department image and customer retention through above average customer rapport, follow up, and general customer communication and relationship building.
 Assisted Sales Department in working boat shows, demonstrating boats, developing sales, service, and parts sales leads. Also Captained MarineMax sponsored boats in fishing tournaments to promote sales and service.

Ring Power Corporation (Caterpillar Dealer) Jacksonville, FL
Marine Service Operations Manager 2006-2009
 Managed marine parts & service operations statewide & out-of-country to include Gulf, Atlantic, and Caribbean.
 Spearheaded & directly operated new local facility w/ 22 technicians, servicing mega yachts, tug boats, small ships, military & recreational vessels
 Increased customer base 25% first 12 months.
 Managed $5M budget w/ 24% NOP
 Implemented Trimble GPS System to improve field service operational efficiency
Ring Power Corporation Jacksonville, FL
Lift Truck Service Operations Manager 1991-2006
 Managed local branch & statewide service operations w/ 124 technicians, 5 service managers, & 11 other support employees
 Implemented 6 Sigma methodology, achieved Greenbelt status, and subsequently improved PM system on-time completion rate from 52% to 90%
 Implemented @Road GPS system to improve field service operational efficiency
 Helped the Parts and Service Team achieve MCFA "5 Star" Dealer recognition for five consecutive years.
 Developed value added service programs designed to increase parts and labor sales.
 Corporate Safety Committee Chairman - 3 years
 6 Sigma team for three years
Ring Power Corporation Jacksonville, FL
Marine & Power Generation Service Manager 1987-1991
 Managed local shop and field service operations, increasing the number of technicians from 6 to 22 in one year
 Service operations encompassed vessels from small pleasurecraft to large container ships as well as military ships. Generator service included small generators up to 2400 KW units to include facilities such as hospitals, banks, emergency standby units, prisons, high rise buildings, etc..
 Initiated load bank operation for field service (developed load bank testing into PM program).
 Designed & constructed first large JEA Black-start generator (Cat Model 3516- 2100 HP twin engine setup driving one generator)
 Built first containerized gensets for customer and rental operations (before Cat factory).
 Corporate Safety Committee Representative
Ring Power Corporation Jacksonville, FL
Marine & Power Generation Technician (Field Service 1) 1982-1987
 Installed, serviced and repaired 200 to 2400 hp marine propulsion units, including sea trials
 Serviced and repaired diesel and gas driven engine / generator sets to 2400KW single unit operation
 Traveled out of country to locations including Puerto Rico, Bahamas, misc. Caribbean Islands, and Japan.
 Trained and is proficient with Woodward governors, parallel operation, and switchgear operation, maintenance & repair

OTHER EXPERIENCE

United States Coast Guard
Merchant Marine Officer(Captain)
 Licensed to operate un-inspected vessels to 100 tons in near shore waters not more than 100 miles offshore (six pack)
 TWIC badge - Expires 14JAN2013

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